Refund & Cancellation

www.my.ezlanka.net Refund & Cancellation Policy depends on the Product / Services that you avail from www.my.ezlanka.net.

Prepaid Mobile Recharges/DTH/Data Card/Bill Payments

If you have not received any benefits of recharge in 2 hours time and that too after being billed / debited from your Debit Card / Credit Card / Account, in this scenario you may contact us with the transaction details so that we can check the logs and retry for a recharge. If these requests are continuously rejected/failed from the operator's end, then we shall refund your amount as per the refund mode configured in your profile. You have the option to place request for refund either to your bank account or to your R-Cash Wallet.

If the recharge status shows "SUCESS" but you have not received the benefit after being billed from your Debit Card / Credit Card / Account then you may raise a complaint against this transaction and we will try to resolve the issue by coordinating with corresponding service provider.

Wrong/Incorrect Recharge

Mobile operators do not refund the recharge amount for any pre-paid connections / any pre-paid customers who have incorrectly or mistakenly entered another mobile number and for this reason we will not be able to process or assist you with any refund procedure of a successful transaction, however few DTH providers allows to transfer the amount from a mistaken entry to the correct DTH Account Number, for any such issues you may contact our support team by raising a ticket.

Wrong Denomination

www.my.ezlanka.net shall not be held responsible, if you are entering an incorrect denomination and gets a successful recharge but you have not received benefits for the one you intended however we will try our maximum to coordinate with your operator so that you can avail the benefits you expected for. – Conditions Apply*

Postpaid Bills Payments

In a case where you have paid the post paid bill and you receive a 'SUCCESS" message from our platform but on the contrary your bill is not updated with the payment made in / from the operator's end even after 24 hours then please contact our support team by raising a ticket. We will coordinate with the corresponding service provider and can even apply for a refund, if required or request your bill amount be adjusted in the next billing cycle.

You may note to pay the bills before the due date.

Refund Mode

You have the right to choose the refund mode. It can be either to your S Cash Wallet or to your Bank Account/Credit/Debit Card used for the transaction.

Default refund mode can be configured from your "My Profile" -> Setting

Guest Refund

If you are a guest user and require a refund then the refund will directly be made to your Bank Account / Credit / Debit Card that you used while making the payments.

Refund Timings

All refunds to S Cash Wallet are instant and refund to Bank Account/Credit Card may take 1 - 15 working days depending on your bank's settlement policy.

Cancellation Policy

If an amount is paid for Recharge / as Bill Payment then it is Impossible to cancel the same as it is processed on real time basis, so please make sure before you proceed with a Recharge / Bill Payment.

Our Liability

Kindly note, in all cases our liability is only restricted to providing you a valid recharge or refund to the extent of payment received by us. We shall not be responsible for any other claim or consequential liability arising out of a failed recharge on our system.