Grievance Policy

Customers has got every right to raise a complaint if he is not satisfied with the services or finds any attitudinal flaws while dealing with www.my.ezlanka.net executives / agents / service associates / staff or finds any errors or happen to see any gap between the standard of service promised and actual service rendered / delivered by the company.

The customer may lodge a complaint by sending an email to grievance.officer@recharge2india.com. This channel is exclusively dedicated for customer complaint redressal.

Acknowledgement of Grievances & Redress on Complaints

www.my.ezlanka.net will acknowledge your grievance with immediate effect and shall initiate action to have your complaint resolved within a maximal of 2 Days.

www.my.ezlanka.net shall inform the customer about the actions taken, about the progression while redressing the grievances and / or reason in case of delay if any, in redressing.

Acknowledgment mail for the complaints received shall be via individual email but only to that extent possible.

Any follow up action taken in respect of any complaints shall be prompted to customer by an email.